Use of private information policy (GDPR)

Last updated: 01 May 2025

Who we are

Our registered company is Siendo Wellbeing Ltd. We operate the following websites and domains:

We know it can be confusing when messages come from different names. Siendo Wellbeing Ltd owns and operates a small family of wellbeing brands including Siendo, MentalFlex™ and Calm Legacy.

Your Privacy Matters

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

We are committed to being transparent about the data we collect about you, how it is used and with whom it is shared.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. Embedded content from other websites
  6. How long we retain your data
  7. What we use your information for
  8. Competitions, Giveaways & Promotional Campaigns
  9. Communication from our sister brands
  10. Who’s responsible for your information at our company
  11. Who has access to information about you
  12. The steps we take to keep your information private
  13. How to complain
  14. Changes to the policy
Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you buy something from us.

When you request a free resource (such as a PDF resource, meditation, or giveaway entry), or register for one of our events (including through platforms like Eventbrite), we collect the contact details necessary to deliver the requested content or experience.
We may also add you to our mailing list so you receive future communications about related wellbeing content, products, or services. You can unsubscribe from these emails at any time.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons that also build profiles of your internet activity.

What information we hold
  • When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
  • If you sign up for a newsletter, we only collect your first name and email address.
  • When you buy something from us, we collect your name, email address, phone number, and a billing address.
  • If you do business with us, we also collect your business name and keep records of the invoices we send you and the payments you make.
  • All card purchases are processed by ClickFunnels or via WooCommerce, our ecommerce platform and we never have access to your full credit card information.
Where we store your information

When you contact us by email or through our website, we store your information in HubSpot, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in HubSpot, which is the marketing platform we prefer. When you buy something, your information is stored in WooCommerce, our ecommerce platform via WordPress or within our payment system in ClickFunnels, and if we do business, we store your information in our accounts software. We chose these systems partly for their commitment to security.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.

We may also use your postal address from time to time to send something special in the mail—like a wellbeing gift, a resource pack, or a printed note from one of our campaigns. We’ll only send things we believe are genuinely useful or uplifting, and you can opt out of physical mail at any time by contacting us at hello@siendo.co.uk.

Where appropriate, we will use your information to send you invoices, statements, or reminders.

Competitions, Giveaways & Promotional Campaigns

From time to time, we run giveaways, prize draws, or competitions to share wellbeing-focused gifts and resources. When you enter, we may collect information such as your name, email address, and postal address.

If you opt in during a giveaway, you may receive updates from Siendo and our sister brands MentalFlex™ and Calm Legacy.
We may also share your details with specific giveaway partners, but only if you’ve given clear consent to hear from them. You’ll always have the option to opt out of communications, and we never sell your data.

Winners will be contacted directly by email, and no purchase is ever necessary to enter.

Communications from Our Sister Brands

Siendo Wellbeing Ltd owns and operates a small family of wellbeing brands, including MentalFlex™ and Calm Legacy. From time to time, you may receive emails from any of these names, but always in line with what you’ve signed up for.
We treat all of our communications with the same care, privacy standards, and unsubscribe options. You can opt out at any time, and your information will never be sold or used for unrelated marketing.

Who’s responsible for your information at our company

Rebecca Reed, the Director of Siendo Wellbeing Ltd, is responsible for the security of your information. You can contact them by email at hello@siendo.co.uk if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Employees, where there are any, only have access to what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. The computers we use are all encrypted using an Apple T2 Security Chip and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Rebecca by email at hello@siendo.co.uk.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.